Returns
At The Print Paddock, we take pride in crafting high-quality, 3D-printed items just for you. Because of the unique nature of our business, our return policy is structured as follows:
1. Made-to-Order & Custom Items Every item in our store is 3D printed specifically for you upon ordering. Because of this made-to-order process, we do not accept returns or offer refunds for change of mind. Additionally, completely custom designs (items designed specifically for you via our Custom Order form) are strictly final sale and cannot be returned or refunded.
2. Faulty or Damaged Items Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure. If your item arrives damaged in transit or has a significant structural flaw, please contact us within 14 days of receiving your order.
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To start a claim, please email us at theprintpaddock@outlook.com with your order number, a description of the issue, and clear photos of the damage/fault.
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Once assessed, if the item is deemed faulty, we will arrange for a replacement to be printed and shipped to you at no extra cost, or issue a refund.
3. What is NOT considered a fault? Due to the FDM 3D printing process we use, certain aesthetic characteristics are entirely normal and are not considered defects or faults. These include:
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Visible layer lines
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Minor surface bumps or seams where the print starts/stops
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Slight color variations between different filament batches
4. Order Cancellations Since we begin processing and printing your items shortly after an order is placed, we can only accept cancellations within 24 hours of the order being placed. After this window, production has likely begun, and the order cannot be cancelled.
If you have any questions or concerns about your order, please don't hesitate to reach out to us at theprintpaddock@outlook.com. We are a small Aussie business and are always happy to help!